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Author Topic: Please report all new forum issues here  (Read 274276 times)

Offline TeraS

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Re: Please report all new forum issues here
« Reply #240 on: October 15, 2017, 06:49:51 PM »
I can't reproduce this error which means I can't find a solution without having an idea of what's happening...

There's been no change to the code for the gallery, there's no errors in the database or elsewhere in the server.

If this happens, can someone get the page source from their browser and let me know what that says?



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Re: Please report all new forum issues here
« Reply #241 on: October 15, 2017, 08:19:05 PM »
That's the thing, though. The page source is empty too. Not a line of code or anything. Even turned off all my Chrome extensions. If I use the Inspect tool on the empty page, I just get:

Code: [Select]
<html>
    <head></head>
    <body></body>
</html>

It's the emptiest, most barren non-page I ever did see.

Offline sullenbode

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Re: Please report all new forum issues here
« Reply #242 on: October 15, 2017, 08:30:53 PM »
Happens on all my computers.  It can't be that uncommon.

Offline TeraS

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Re: Please report all new forum issues here
« Reply #243 on: October 15, 2017, 09:02:56 PM »
Please look for a PM for both of you!


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Offline sullenbode

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Re: Please report all new forum issues here
« Reply #244 on: October 16, 2017, 02:18:17 AM »
When I run the browser as Administrator, I get "500 Internal Server Error", if that helps.

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Re: Please report all new forum issues here
« Reply #245 on: October 16, 2017, 02:28:13 AM »
When I run the browser as Administrator, I get "500 Internal Server Error", if that helps.

Tried it too and saw no difference. Same for incognito window.

Offline TeraS

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Re: Please report all new forum issues here
« Reply #246 on: October 16, 2017, 03:12:06 AM »
I've been through the error logs looking for any kind of error thrown by either of your accounts between 6 PM and 7 PM Eastern today and I can't find a single issue popping up whatsoever...

I have sent the developer a request as to what this might be...

Beyond that, as much as I know either of you might not like this, could you please not access the Gallery for at a few hours to allow more works to popular your unviewed tab?

It could well be that clearing out that tab is causing this issue because when I check with my account, or Keith with his, or two other members that are troubleshooting this issue, as we have images we have not looked at, I think that's why the issue doesn't appear.

I have no idea how to solve his at the moment, but I'll hope for some thoughts from the developer to sort this out...



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Re: Please report all new forum issues here
« Reply #247 on: October 17, 2017, 11:20:08 AM »
Abstinence, as is sometimes the case, was not the answer. :P Gave 'er 24 hours, and there's a ton of new pics on the normal gallery page, but unviewed page is still coming up blank.

Offline dzeiger

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Re: Please report all new forum issues here
« Reply #248 on: October 18, 2017, 03:44:48 AM »
Yup, I don't use the page much myself, but just checked and it's completely blank for me as well, even with unviewed new pictures in the gallery.

Offline TeraS

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Re: Please report all new forum issues here
« Reply #249 on: October 18, 2017, 08:44:52 AM »
At this point I'm going to have to step away from sorting this out... I have no solution and the developer hasn't replied as yet...

I will keep on this regardless however with them...



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Re: Please report all new forum issues here
« Reply #250 on: October 18, 2017, 08:52:03 AM »
Sure, don't stress yourself out. It's not a debilitating (even though it was my main method of browsing the new stuff, I'll manage without it).

Offline loosegoose

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Re: Please report all new forum issues here
« Reply #251 on: October 18, 2017, 02:31:59 PM »
Just FYI, I'm not having any issues.

Offline TeraS

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Re: Please report all new forum issues here
« Reply #252 on: October 19, 2017, 02:41:42 AM »
Well, I would hope not!

<smiles>


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Offline darkhypnoman

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Re: Please report all new forum issues here
« Reply #253 on: October 20, 2017, 07:09:53 AM »
Just like to add my good self to the list of people that have a blank screen where unviewed images should be.

As an aside one or two images have shown up on the main gallery page as unviewed at odd times over the last couple of days. As I generally keep this page clear and these images were older I thought it might be a part ot the problem.

Either way it will be solved when it is solved. Dont sweat it.

I didn't think at the time to to highlight said images, sorry.

Offline Hologram

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Re: Please report all new forum issues here
« Reply #254 on: October 22, 2017, 08:42:47 AM »
I have also been having this issue for about a week.  Thought it may get itself sorted out and I am not on every day.  So I didn't think much of it.  But since the issue is continuing, I checked here.  Glad I'm not alone at least!

Like others with the problem, the Unviewed button is my primary method of viewing the gallery.  Perhaps this is only effecting those who use it regularly for some reason?

The main pages of the gallery still show a "NEW" indicator under images I have not seen yet.  So whatever keeps track of whether or not I viewed is working.  It's something in the compilation of the "Unviewed" page. 

I know little to nothing about coding, but is it possible that the system can keep track of whether an image is viewed indefinitely (or up to a very large number), but the method for sorting through these indicators and displaying unviewed images on that tab can only handle up to a certain number of "viewed" images?  That would explain why those who use the feature frequently would see an effect while others wouldn't.  If this guess is right, anyone who has viewed almost all of the images on the gallery will be having this issue.  Tera, can you verify if you or your other previous testers have viewed that many images?  Can any others experiencing this problem verify this as well?

No rush for a fix from me either!  Just trying to assist in any way I can :)

Offline Copyfreak

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Re: Please report all new forum issues here
« Reply #255 on: October 22, 2017, 10:48:05 PM »
Second the comment from Hologram, I've seen all pictures in the gallery at least once  hypno4

Also I was affected from the bug where the unviewed page was really slow or not working anymore. AStrangeGeek implemented a fix for this on 1st of July 2016, which worked fine until a few days ago.

Just tried to access today 20:47:00 / 8:47:00PM UTC +1 Summertime. Once got a error 500, rest were blank pages.

Offline shyguy275

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Re: Please report all new forum issues here
« Reply #256 on: October 23, 2017, 12:06:28 AM »
I've tried this multiple times over the last week and it didn't seem to matter if I had new unseen pictures or not - the unviewed images action comes up with a completely blank empty page...   Last attempt was today (October 22, 2017, 04:02:54 PM EDT approximate time)

Offline TeraS

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Re: Please report all new forum issues here
« Reply #257 on: October 23, 2017, 04:26:20 AM »

Also I was affected from the bug where the unviewed page was really slow or not working anymore. AStrangeGeek implemented a fix for this on 1st of July 2016, which worked fine until a few days ago.


Need more detail on this please...


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Offline Hologram

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Re: Please report all new forum issues here
« Reply #258 on: October 23, 2017, 07:48:49 PM »
I believe Copyfreak is referring to an earlier issue mentioned in this thread that started with MCaesar's post on June 22nd 2016 (Page 5) and continued until AStrangeGeek's fix on July 1st 2016 (Page 6).  After this fix, many people reported much faster processing times for the Unviewed tab.

I was not involved with that particular issue so I can't provide much more detail on it.

I'm still thinking it's some sort of memory leak issue since it only seems to be effecting those who have viewed almost all images in the gallery.

Offline tex74

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Re: Please report all new forum issues here
« Reply #259 on: October 23, 2017, 09:26:33 PM »
I am having the same issue with the Unviewed tab with it showing a blank screen and had it for around 4 or 5 days. :( All the rest of the site seems to work ok though.

Offline Copyfreak

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Re: Please report all new forum issues here
« Reply #260 on: October 23, 2017, 09:51:08 PM »
I believe Copyfreak is referring to an earlier issue mentioned in this thread that started with MCaesar's post on June 22nd 2016 (Page 5) and continued until AStrangeGeek's fix on July 1st 2016 (Page 6).  After this fix, many people reported much faster processing times for the Unviewed tab.

I was not involved with that particular issue so I can't provide much more detail on it.

I'm still thinking it's some sort of memory leak issue since it only seems to be effecting those who have viewed almost all images in the gallery.

Exactly what I meant, thanks Hologram. But I can't really trace back when this issue started to occur. That's why I said a few days ago. Sorry I can't give you anymore details on it.

Offline mindlover

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Re: Please report all new forum issues here
« Reply #261 on: October 24, 2017, 01:00:00 AM »
I have been having this issue for about a week now.  I have also tried multiple browsers and maybe 1 in 20 tries successfully loads a usable page, the rest of the time its just blank.

I know this info doesn't help much, but some info is better than none.

Also, I just tried again with a blank page at 4:55 pm EST

Offline TeraS

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Re: Please report all new forum issues here
« Reply #262 on: October 24, 2017, 01:56:45 AM »
Thank you for replying Copy... I was just trying to figure out if there was some sort of correlation between things...

I will continue to look into this and I hope to find a solution as soon as I can...



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Offline jdc

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Re: Please report all new forum issues here
« Reply #263 on: November 20, 2017, 08:26:04 PM »
When I try to look at unviewed, I'm consistently getting an internal server error:

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524288 bytes) in /home/leehunter/hypnopics-collective.net/smf_forum/Sources/Gallery2.php on line 9119

The URL causing this (which comes from the Unviewed button) is:

http://www.hypnopics-collective.net/smf_forum/index.php?action=gallery;sa=unviewed

This used to work (as of a few weeks ago, anyway).  Don't know if the amount of unviewed content is simply too much, causing the server to choke, or what...

Offline sullenbode2

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Re: Please report all new forum issues here
« Reply #264 on: November 21, 2017, 01:16:19 AM »
I'm getting this as well.  Before there was a problem if you'd read too many; now there's a problem if you haven't read enough, apparently.

Offline TeraS

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Re: Please report all new forum issues here
« Reply #265 on: November 21, 2017, 03:52:03 AM »
I'll see what can be done about this, I expect this won't be overnight...



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Offline jdc

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Re: Please report all new forum issues here
« Reply #266 on: November 21, 2017, 06:15:52 PM »
Understood -- thanks...

Offline keel

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Re: Please report all new forum issues here
« Reply #267 on: November 28, 2017, 10:43:43 AM »
I am also getting a blank page in trying to view the 'unviewed' heading and have been getting this for over two weeks now.  I had been getting a line of code but now the page is blank. 
If it helps, I'm using a 27" 4ghz 5k iMac running OS High Sierra vers: 10.13.1 and using Safari browser vers: 11.0.1

Offline TeraS

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Re: Please report all new forum issues here
« Reply #268 on: November 29, 2017, 02:40:40 AM »
I'm hoping for a resolution for things in the near future... I won't set a time-frame but we are working on this...



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Online MCaesar

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Re: Please report all new forum issues here
« Reply #269 on: November 29, 2017, 04:54:29 AM »
I'm hoping for a resolution for things in the near future... I won't set a time-frame but we are working on this...

Good to hear. Thanks for the hard work! :)

Offline TeraS

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Re: Please report all new forum issues here
« Reply #270 on: December 03, 2017, 08:34:03 PM »


For some reason, which I cannot put my finger on exactly, the UNVIEWED button on the Gallery appears to be working again.

I did change some memory settings on the server and alter the caching method which may have contributed to things working correctly again.

However, Iím not going to take credit for this, mainly because I canít say for sure why things are working again.

Comment below if you like, let me know if things are working or not please?



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Re: Please report all new forum issues here
« Reply #271 on: December 03, 2017, 10:04:10 PM »
The code giveth, the code taketh away. ;D Will let you know if I notice any further problems. Thanks for all your hard work. :)

Offline jdc

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Re: Please report all new forum issues here
« Reply #272 on: December 04, 2017, 05:16:21 PM »
Seems to be working for me.  Thanks!

Offline TeraS

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Re: Please report all new forum issues here
« Reply #273 on: December 05, 2017, 03:52:42 AM »
Hoping it continues to do so...



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Offline Hologram

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Re: Please report all new forum issues here
« Reply #274 on: December 08, 2017, 10:26:59 PM »
Thanks to you Tera and anyone who helped along the way.  I am having no issues right now.

Offline TeraS

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Re: Please report all new forum issues here
« Reply #275 on: December 09, 2017, 02:43:33 AM »
Welcome and hoping!


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Offline Sight

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Re: Please report all new forum issues here
« Reply #276 on: December 09, 2017, 04:15:36 PM »
very odd 'issue'

sometimes when I go to the latest in a thread from email (say, Mtech revisions RP) and read it, than later go to 'roleplay' it will have MTech marked as 'messages to be read' while refreshing will stop the problem.

I've seen it once or twice.  I'll try to remember to note times next I see it.

And hope I explained it clearly in this post. 

Offline TeraS

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Re: Please report all new forum issues here
« Reply #277 on: December 09, 2017, 08:42:24 PM »
That's a known SMF issue actually that has something to do with how the pages are cached... It's not an issue per say, more of a bother...


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